Learn ITIL change management - explore its definition, process, best practices, and why it’s crucial for workflow automation and IT service management.

In this article, you will read about six simple steps to implement a successful change management process in an organization, with detailed descriptions of the workflows, categorization, change types, …

Understand ITIL change management roles and responsibilities, including key roles like the change owner, manager, and initiator, explained through a RACI matrix.

Learn about the roles, responsibilities, and common misconceptions of the ITIL change advisory board (CAB) and ECAB, with tips to enhance CAB performance. Read now!

Sep 10, 2025 · Explore ITIL change types - standard, normal, and emergency. Learn key differences and real-world examples to streamline ITSM change management processes.

Check out the 7 essential metrics for ITIL change management. These KPIs will help you measure success, track performance, and improve your change processes.

Sep 10, 2025 · Learn the differences between incident, problem, change, and asset management in ITIL. This guide breaks down each concept and shows how they work together.

Get clarity on Change Management, Release Management, and CMDB in ITIL. This guide explains how they work together with your other ITSM processes. Read now!

Sep 10, 2025 · Discover how ITIL service request management streamlines handling user requests. Learn the differences between service requests and incidents, with real-life examples.

While the combination of configuration management, change control process, and release and deployment management processes were integrated seamlessly, the entire process required the …