Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...
The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.
With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...
In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...
SymphonyAI has announced that it is integrating its industrial AI capabilities into Microsoft Teams and Microsoft 365 Copilot. This integration will allow for easier management between maintenance ...
No industry has more variables impacting customer service than airlines. Weather issues, mechanical problems, staffing, and other factors can delay or cancel flights. Bags can also get lost, prices ...
Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates ...
While the proliferation of Operator Connect options initially was a positive, the current overwhelming number of options, and the complexity of ...
Implementing AI agents rapidly transforms the contact center industry, bringing improved benefits and productivity for employee retention and lead ...
Also, Otter.ai adds new languages to AI Meeting Assistant, GoTo launches new integrations, and Grammarly announces new ROI and communications ...
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