For decades, Fortune 500 companies had to hire market research firms to get meaningful insights into customer satisfaction.

Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs that directly improve agent performance, customer experience, and business ...

Recently, the First New Voice Think Tank officially released the "2025 Global Enterprise-Level AI Agent Outstanding Vendor Map." Xuanwu Cloud, with its deep accumulation in the AI agent field and ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and China lead adoption, Europe lags significantly, with private AI investment ...

Kapsch TrafficCom has completed the modernization of toll plazas at Irún Ventas, Irún M/O, and Orio on the AP-8 motorway in Gipuzkoa, Spain, in ...

Today, Nova Scotia Power announced it has reached a settlement with customer representatives for an upcoming General Rate Application (GRA). The settlement reflects more than six months of discussion, ...

But now, one channel that many predicted would fade into obscurity is making a confident return: the voice call. This isn’t nostalgia, it’s recognition. When customers face complex, emotional or ...

JMJ Painting & Power Washing is excited to announce an updated branding strategy that aims to improve customer interaction and highlight its dedication to providing quality service. Based in West ...