AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

It turns out basic uses of AI, such as infrastructure and operations, could be the surest path to profitability.

What happens when a company decides that algorithms can do the work of thousands? Amazon is about to find out. The e-commerce ...

Spending updates this week from U.S. megacap companies that are investing massively in artificial intelligence could jolt the ...

Amazon Web Services (AWS) faces significant organizational bloat, hindering its ability to compete in the AI race, according ...

The automation of repetitive tasks is restructuring the IT profession. CIOs must focus on a career development strategy that ...

At its latest Symposium, Gartner outlined the ten strategic technology trends that will influence enterprise IT agendas through 2030. These aren’t niche items. They are trends they expect to reshape ...

Across the continent, governments and corporations are rushing to digitise from e-governance platforms to online banking, from smart agriculture to digital classrooms.

Across the continent, governments and corporations are rushing to digitize from e-governance platforms to online banking, ...

Back in 2024, OpenAI CEO Sam Altman sent Wall Street into a frenzy with a single blog post. He made the boldest claim about ...

Agentic CMS aims to streamline governance, compliance and content maintenance for marketing teams facing resource constraints.

In recent days, warnings of an AI bubble have come from the Bank of England, the International Monetary Fund, as well as JP Morgan boss Jamie Dimon who told the BBC "the level of uncertainty should be ...