Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

According to the researchers, an economically rational person would have no reason to leave a tip after the service has already been provided. Why do people tip? A recent study suggests that two main ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

It is considered standard for customers to tip service workers, such as restaurant servers, taxi drivers, hair stylists, and ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

The deadline for public comment on the proposed No Tax on Tips rule is this week. Restaurant industry groups say the rule needs adjustment.

A lot of workers take extra time with customers to help them with things. Many customers appreciate when you go an extra mile. See why this incredible expression of gratitude made this worker’s jaw ...

No tax on tips, a campaign promise by President Donald Trump, is now part of the U.S. tax code, but experts across the political spectrum see limited benefits for California workers. The Treasury ...

This story was originally published by CalMatters. Sign up for their newsletters. No tax on tips, a campaign promise by President Donald Trump, is now part of the U.S. tax code – but experts across ...