Tools like Excel and Google Sheets are ubiquitous these days, and learning how to use them more effectively will quickly ...

Finatical Software's Excel Add-in connects directly to QuickBooks Online, allowing users to refresh live data with a single click — no manual exports required. The latest release adds significant "out ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world. By Mark Walker The Australian airline Qantas Airways said on ...

Wawa's reign atop a national customer ranking of convenience store chains has come to an end. Kwik Trip, the Midwest chain known for its bakery and made-to-order food, took the top spot in this year's ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Optus chief executive Stephen Rue has revealed the company failed to act when two customers phoned its call centres on Thursday morning to complain that they couldn’t call triple zero, hours before it ...

Cloudflare is the latest company impacted in a recent string of Salesloft Drift breaches, part of a supply-chain attack disclosed last week. The internet giant revealed on Tuesday that the attackers ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

SECURING THE SAFETY AND PEACEFUL FUNCTIONING OF OUR NATION’S CAPITAL: Today, President Donald J. Trump signed a Presidential Memorandum to restore law and order in the District of Columbia. RESTORING ...