Want a better handle on who your customers are so that you can understand exactly what it is they want? You need small business CRM — customer relationship management. Whether you run a ...
As we enter the 21st century, the new economy is becoming increasingly customer-centric. Building long-term, loyal relationships with customers is the key to profitability. Although one-to-one ...
On June 17, SAP released the latest release of mySAP Customer Relationship Management (mySAP CRM) at SAPPHIRE '03, the firm's international customer conference. The latest version (4.0) builds on the ...
This session was unusual at a Microsoft SharePoint Conference for two reasons. Firstly, the session was part of the all new “Business” track for non-technical business decision makers. Secondly, it ...
There’s no doubt the future of customer relationship management (CRM) lies in the cloud. IDC predicted the value of new, on-premise installations would drop from 65% of the market in 2013 to 38% ...
Guest Opinion: Managing an eCommerce business without a CRM is almost impossible in the modern digital environment, however, not all business owners understand the CRM’s value proposition and ...
We’ve had an interesting decade so far, to say the least—but amid the pain and disruption of recent years, the CRM industry has proved resilient. And while we could all do with a bit more boredom, ...
47% of total CRM software revenue in 2014 was generated from SaaS-based CRM applications. Salesforce (NYSE:CRM) leads the worldwide CRM market with 18.4% market share. Salesforce, Microsoft and IBM ...
Gartner predicts (registration), “Through 2017, CRM leaders who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.” Master ...
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