Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

As CSO and co-founder of MOBI, Josh is responsible for the company's technical vision and direction, as well as the Solutions Architect Group, which works with customers on each MOBI implementation.

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...