Jacqui Muller, researcher at Belgium Campus iTversity and a UiPath Most Valued Professional looks at how AI-powered robotics ...

According to the Central Bank’s Domestic Money Bank’s Income Statement, a total of GHS2.086 billion was written off as bad debt by banks operating in Ghana. The total bad debt stock was 4.7% less than ...

Columbia police officials say staffing issues and delayed responses make crime appear lower than it is. A new records system ...

The mismatch causes problems when CRMs are deployed for government initiatives. CRMs are built to support a linear sales process—a deal is won, lost, or in progress. So CRMs categorize prospects by ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

Remote physiologic monitoring (RPM)—digital tools that track patients' health data between visits—shows promise for improving ...

The white paper reviews the challenges current CRMs pose to Patient Services teams at life sciences companies and explores ...

Identity resolution often anchors vendor pitches. Vendors claim CDPs can merge disparate identifiers into coherent customer ...

Two decades into a U.S. presence, Barclays continues to invest in – and innovate – its partnership model, Chief Marketing and Experience Officer Lili Tomovich said.