A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.
Agentforce Studio regroups and reinforces existing features for building agents, while Command Center makes it easier to ...
Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...
Technology changes quickly, but the principle of the jobs-to-be-done framework remains steady: Customers don’t buy software; ...
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CRM Switch: 5 Tips for CRM Change Management
Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...
Amid its rebrand from SMS Magic to Conversive, the company showcased omnichannel conversational AI with measurable outcomes, ...
CIOs need to know what their stakeholders know about — and want from — technology to combat tech ignorance, change resistance ...
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