Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed ...

The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing brands, like Perplexity, Notion, Canva, and Fanatics NEW YORK--(BUSINESS ...

Feedback can be a painful truth in the workplace. Whether it’s from a customer or a co-worker, feedback can often feel like ...

In business, time is money—and delays cost both. If one department misses a deadline, it can slow down product launches, lead ...

Though they are known as a cost-efficient retailer, Walmart also offers premium tech, and are a go-to retailer for some of ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...

Nova Financial & Investment Corp. was ranked as the number one mid-size employer for the 2025 Tucson Top Workplaces award.

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...