Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

Supap, co-founded by Gabriel Udo and Ayodeji Erinfolami, built an AI, which can analyse customers’ emotions to improve ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

To get there, companies need to move from a patchwork of systems ... Metrics like first-contact resolution and customer ...

If you’ve got a brilliant new product or person in your supplier company, enter The Caterer’s Supplier Awards to get the ...

Telecommunications giant Globacom has unveiled revised data bundles that give subscribers more data volume at the same ...

Texas Roadhouse might reign supreme among steakhouses, but there's a revamped competitor which is quickly becoming one of ...