When you ask about the specific location of the room, the clerk becomes personally involved in your room choice—and does not leave it up to whatever the hotel reservations system has assigned you.

There are many things a hotel can do that could potentially be classified as red flags: certain items not being cleaned (like hotel room phones), AC temperatures you can't control, sneaky resort fees, ...

Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry. While check-in kiosks and other methods of ...

There’s nothing worse for tourists or convention-goers arriving in Las Vegas after a four-hour flight from the East Coast or four-hour drive from Southern California than facing a long line at a hotel ...

Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

Forbes contributors publish independent expert analyses and insights. I cover urban development and digital disruptions in real estate. Some people never forget a face. Now, you can make sure your ...