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Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

Zendesk gains a competitive advantage over rival help desk solutions that haven't ramped up to a popular omnichannel support rollout. By leveraging WhatsApp's huge install base of 15 billion users in ...

In many ways, the service desk acts as the face of the IT department. It enables most interactions between users and IT, including problem reporting and resolution, and it sets the tone for support ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Executives with Xperteks, M&N Communications, ITCubed, LeeShanok Network Solutions, Clear Guidance Partners and ABM ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. CISA warned on Thursday that attackers are ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...