HubSpot reports that brands should enhance personalization using AI to meet rising customer expectations and strengthen ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Customers expect content tailored for them. In fact, 71% of consumers say it’s “critical” for brands to anticipate their needs and serve relevant ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

CX personalization has become a core driver of customer experience, helping brands build customer loyalty, spark engagement and stand out in competitive markets. By anticipating customer needs and ...

Customer loyalty isn't dead because customers have become terrible people. It died because the world became a better place ...

We feel this underscores the company’s ability to deliver AI-powered, cloud-native platforms that enable communications service providers (CSPs) and enterprises worldwide to accelerate digital ...

On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it ...

Pradeep Raja is a digital transformation architect specializing in AI-integrated CRM systems, including the Customer ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

AI can enhance, but not replace, the human layer. The report found that 72 per cent of consumers are open to AI-driven ...