Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

Having extricated itself from a messy dispute with the manufacturer, Norway is the latest customer to turn its back on the ...

A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

TVR Garage finally launched at Monterey Car Week in 2023 and sold its first customer car to a wealthy collector soon after, ...

Strategy has become more deterministic. With customers able to discover price and value quickly and efficiently, companies ...

Annual growth of 3% to continue as company diversifies into new products/services, according to UK managing director Lakshmi ...

Leading one of Amazon's fastest-growing regions, the VP Amazon MEAT details the pursuit of minutes-long delivery and the use ...