Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

How many spam calls have you gotten so far today? Unwanted robocalls are Americans' number one consumer complaint, and CBS ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

The BBB’s advisory said it received complaints from two people who said they received bills from Centennial Medical Supplies ...

The Competition and Consumer Protection Commission (CCPC) has written to traders providing home maintenance, construction and improvement services, following more than 1,000 complaints from consumers ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...