Tools like Excel and Google Sheets are ubiquitous these days, and learning how to use them more effectively will quickly ...

Finatical Software's Excel Add-in connects directly to QuickBooks Online, allowing users to refresh live data with a single click — no manual exports required. The latest release adds significant "out ...

Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed ...

Michelin announced which restaurants will receive a star as part of their inaugural American South guide. READ MORE: https://www.wspa.com/news/local-news/michelin ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

'So you didn't call the name out,' the Charlie Kirk supporter said Charlie Kirk fans are standing their ground in the alleged fight of freedom of speech including a Starbucks customer who caused a ...

The operator of one of the UK’s busiest rail lines has admitted that an unauthorized third party has accessed customer details via a supplier. LNER, the government-owned company that runs east coast ...

When George Tames, a staff photographer for The New York Times, spotted President John F. Kennedy leaning on a table, head bowed, less than a month into his presidency, he knew what to do. He had ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.