Microsoft is taking a page from rival Salesforce.com's book and is launching an online store for third-party applications and services that build on top of its Dynamics CRM and ERP products.

Microsoft Dynamics CRM is best for smaller companies that hope to better integrate their CRM and ERP processes as they grow. Here's why.

Microsoft Dynamics CRM Online offers an attractive interface, excellent reporting tools, and lots of automation features. It is designed for larger organizations with complex customer relationship ...

With new features and optional on-demand delivery, Microsoft's new CRM package prompts partners to reassess their best prospects.

Microsoft CRM, or MSCRM, is Microsoft's first foray in the multibillion-dollar customer relationship management (CRM) market, in which rivals Siebel Systems, SAP, PeopleSoft, Pivotal and Best ...

A conversation with the general manager of Microsoft CRM about how they plan to beat Salesforce.com and support smartphones and tablets.

Microsoft readies new CRM tools The software maker plans to move further into the customer relationship management software market with a new Outlook tool set to debut later this year.

Generally available for the first time, Microsoft's new Dynamics CRM software-as-a-service application is sure to heighten competition with Salesforce.com.

The CRM Micro-Accelerator from Aerie Consulting is built on the Microsoft Power Platform, and it offers a massive advantage in the fact that it gives construction-related companies a running start ...

Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype ...

It’s not exactly clear why Microsoft’s upcoming release of CRM Dynamics 2011 did not provide out-of-the-box social media monitoring, but it didn’t.

Just a year and a half after its release, Microsoft CRM 1.0 will become unusable in any organization that wishes to upgrade its Windows machines to the latest version of Windows--Windows XP Service ...