Help desk software comes in many shapes and sizes. Find out which of these would fit your company. Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying ...

Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

to help you make better buying decisions and get more from technology. Customer service software provider Zendesk is betting big on conversational business solutions and the power of peer-driven ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

For its basic Essential plan, Zendesk begins at just $5 per agent per month (billed annually) or $9 per agent per month (billed monthly). This entry-level plan gets you unlimited email and social ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More In this article, we’ll go into the essential details of comparison ...

Mikkel Svane, CEO of help desk ticketing provider Zendesk, said that his company’s most recent round of funding worth $19 million might be its last. Zendesk is part of a batch of fresh collaboration ...

If your company is in the process of considering help desk software, then you know there's a lot to consider. Pricing, features, and usability are among the many characteristics that can leave you ...