If you’re having a dispute with a business or government agency and you haven’t gotten anywhere by talking to someone on the phone or in person, try putting your complaint in writing. Yes, there’s a ...

It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

When things go wrong on a trip and travelers seek an explanation or apology from a hotel, airline or other travel service, they often get neither. But in many cases there is an agency that wants to ...

In small businesses that have a progressive discipline policy for their employees, a written letter is typically used after a verbal discussion of unwanted behavior has taken place. In this instance, ...

Complaint letters used to be seen only by the hapless elected officials, newspaper publishers and corporate complaint departments (the latter renamed “customer service” in a vain attempt to get ...