In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Most people can probably agree that there are few things more frustrating than airline delays or cancellations that leave you stranded at the airport. Whether the issues are the result of an ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

Customer service has greatly benefited from artificial intelligence already, though many customers and company staff members have also been frustrated. AI has had problems, but better AI, better ...