If you've used your bank's chatbot feature, you've probably entered into the conversation with mixed expectations. When at its best, the chatbot quickly answers your question or performs a ...

Our exposure to chatbots is at an all-time high. From customer service to commerce to healthcare, chatbots are the fastest growing brand communication channel, thanks to their ability to handle issue ...

ChatGPT has been on a roll lately, landing integration into Discord, Slack, and Snapchat. The usefulness of incorporating this generative AI model into these apps seems like a reach, but it may find a ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

What Microsoft was working on with Bing Chat has evolved into something much more – Windows Copilot. Copilot is an AI-powered virtual assistant, much like Google Assistant on the Pixel, except with ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In today's fast-paced business world, growth-stage companies ...

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Clients hire virtual assistants to tasks off their plates. VA’s support and sometimes run the back end of a client’s business so that the founder can concentrate on growth and high-level strategies.

Gravyty, the leading provider of AI-powered engagement solutions for higher education, today announced the launch of Ivy & Ocelot from Gravyty, a unified platform that brings together the industry's ...

After scrambling to launch bots in the early pandemic, banks including Fifth Third and KeyBank are taking the time to thoughtfully design intelligent digital assistants with better navigation and ...