ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Today, ServiceNow announced “Now Platform Washington, D.C.”, the latest ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced availability of the Espressive Barista Control ...
Today, in most countries, an array of digitally enabled government services are available for citizens to access online or over the phone. Many agencies have also started using virtual agents (or ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Virtual assistants began booming in 2016 with the rise of new machine learning techniques.
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When employees feel motivated and valued, they bring their best selves to work. When ...
Citi has begun deploying a virtual agent in its call centers serving commercial card holders. The move is part of the bank's overall campaign to digitize in every area. “Our intent is to try to handle ...
The upper echelon of chatbots, in terms of A.I.-powered intelligence, virtual assistants (VA) have become a hot topic in customer experience. Presenting a significant opportunity to increase revenue ...
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