I recently booked an “Eat like a Local” walking tour in Honolulu through Viator. I arrived early at the origination point and stayed there for half an hour after the agreed-upon time. The tour ...

Tripadvisor’s Viator has long been one of the largest online travel agencies for tours and activities. But to juice its revenue, it began letting tour operators spend more for better placement ...

Tripadvisor is trying "to operate simultaneously as a value business and a growth business — and succeeding at neither," an ...

Mmmm. According to Viator, you’re entitled to a full refund if you cancel at least 24 hours in advance of the start date of the experience. Problem is, you didn’t know the tour had been canceled.

After Char Fischer’s walking tour is canceled without notice, the company through which she booked the excursion, Viator, refuses to answer her calls — or issue a refund. What gives?