Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

For assistance with an IEEE online service or product, please complete the Customer Technical Support form below. For assistance with your IEEE Account, logging into your account and other assistance, ...

Before generative artificial intelligence (AI) gained widespread attention, Haceb, a Colombian appliance manufacturer with 84 years in the market, had already started exploring this technology. In ...

Konica Minolta honors 2025 Pro-Tech Service Award recipients for exceptional technical expertise, service quality, and customer satisfaction.

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...