Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. DENVER (KDVR) — Artificial intelligence is ...

We've all been there - the dreaded call to a customer service line... AUTOMATED VOICE: Please hold while your call is being transferred. MCCAMMON: ...Frustrating automated menus, long wait times. And ...

How many times have you googled a company’s name to get information? We have a warning about what might pop up in those search results. I’ve done a lot of stories about every type of scam you can ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. If you have been to a conference, you may recall that music ...

Since the dawn of e-commerce, retailers have attempted to solve the complex world of omnichannel fulfillment. But to Bill Thayer, founder and CEO of Fillogic, that may not be the problem that needs ...

We've all been there: The dreaded call to a customer service line. NPR's Life Kit presents tips for getting the most out of customer service. Encore: How to talk to customer service — and actually get ...