State and local governments are increasingly being asked to do more with less. Aging infrastructure, shifting populations and the accelerating effects of climate change are forcing leaders to stretch ...

Effective operations are characterized by how well a firm can deliver value to its customer, according to Peter F. Drucker, political economist and business management scholar. An operations strategy ...

Now more than ever, businesses are monitoring their investments in areas like technology, staff, marketing and product innovation. In the world of e-commerce, I find this to be particularly true.