Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

In 2010, The Guardian Retirement Solutions was looking for a way to get better and be recognized for delivering outstanding customer service from their customer care organization. After looking at ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

ST. GEORGE, Utah, July 29, 2025 /PRNewswire/ -- TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By offering ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

HOUSTON--(BUSINESS WIRE)--Kraken, the only proven, end-to-end, cloud, data and AI platform for utility digitalization and transformation, has signed a five-year deal with Champion Energy Services, LLC ...