Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

If you’ve ever called a company’s helpline and been frustrated by the confusing, circular voice prompts you must wade through to speak to an actual person, you already know how important it is to run ...

Call center software pioneer Five9 has a number you can call -- 915-f-i-v-e-9-a-i -- to hear the stentorian voice of a call agent. It can tell you jokes, and it sounds much more natural than a typical ...

Microsoft Corp. Wednesday released an update to its software for call centers that adds new functionality for customers to interact with customer-care agents, according to the company. Previously, ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...