Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

LAS VEGAS (KLAS) — The effects of federal funding cuts impacting the Social Security Administration have begun filtering into Southern Nevada, extending telephone wait times on its main 800 telephone ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and ...

Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

Senator Warren accuses Trump administration of lying about Social Security wait times and calls for an investigation instead ...