Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

Atlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

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Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...