Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

Q: I ordered a dishwasher online through Sears.com. Then I found out that my order would take three to four weeks for delivery. So I canceled the order and went to my local Sears store and bought a ...

CHICAGO (CBS) -- The Sears bankruptcy is making a lot of customers nervous. They're worried warranties and gift cards are worthless and pending refunds won't be paid. CBS 2 Investigator Dorothy Tucker ...

Q: Last week my stove went out and I needed a repair. I called Sears and they requested my credit card number prior to accepting the service call. I refused. I called a second local company, and they ...