Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better ...

Salesforce.com is being sued by a customer who claims the CRM software vendor’s misrepresentations made their relationship go sour. Bray International, a valve manufacturer based in Houston, first ...

Salesforce.com unveiled an on-demand customer support service on Wednesday, in a move to broaden its customer relationship management offerings. Supportforce.com is designed to allow a company's ...

The Salesforce AppExchange is now offering an integration with Helpshift, which allows business enterprises, including retailers and related brands, to offer in-app customer support features to mobile ...

On-demand customer relationship management (CRM) software giant Salesforce.com has deployed a new product strategy aimed at enabling firms to provide better customer support. Marc Benioff, CEO of the ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Several months ago, I wrote about Backupify, a backup service meant to work specifically with Google Apps and Salesforce.com. Now, Swedish developer Cloudfinder — which already offers a cloud-hosted ...

Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...

Salesforce.com has expanded the number of mobile application development tools it supports and also created a series of templates aimed at helping coders create mobile applications faster. The focus ...