Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

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Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...

Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Cloud leader Amazon Web Services and CRM giant Salesforce will expand their strategic alliance — delivering five new service integrations and making Salesforce offerings available through AWS in ...

Salesforce recently pulled back the curtain on a plan to adapt its customer management and analytics software specifically for the use of life sciences companies, and several supporting roles in that ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Salesforce, Inc. CRM has been encountering a slowing growth trend over the past several quarters. For years, the company ...

Salesforce has added corporate and investment banking tools to its Financial Services Cloud as well as integrations with Tableau so bankers can manage client relationships, analyze deals and share ...