In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Forbes contributors publish independent expert analyses and insights. I write about empathy, strategy and the neuroscience of leadership. Aug 19, 2020, 09:40am EDT This article is more than 5 years ...

Successful strategy revolves around what your customer needs, not what you think they want, and guessing or asking the wrong questions can result in costly brand mistakes. Accurately defining the ...

Many hospitals and health systems are turning their attention to quality to improve patient care and avoid financial penalties for issues such as preventable readmissions and infections. While the ...

Here’s how to best think about strategic planning, communication rhythms and maintaining alignment for consistent growth as you plan for next year. Daily and weekly communication rhythms ensure ...