The retirement services chatbot is designed to answer easy questions to free up call center resources for more complex inquiries. The Office of Personnel Management is piloting a chatbot to answer ...

The Office of Personnel Management is taking another look at the modernization of its benefits and retirement IT systems — an effort that’s been underway without much success for the better part of ...

This is a sponsored column by attorneys John Berry and Kimberly Berry of Berry & Berry, PLLC, an employment and labor law firm located in Northern Virginia that specializes in federal employee, ...

Federal employees, on average, are waiting longer to see their retirement applications processed. New data from the Office of Personnel Management for August shows it takes an average of 70 days to ...

The Office of Personnel Management released its final ruling on phased retirement Thursday, allowing federal employees with decades of service under their belts to work part time while accruing ...

In the latest attempt to fix a dysfunctional federal retiree program, Office of Personnel Management Director John Berry announced Wednesday yet another overhaul of a system that leaves retirees ...

The Office of Personnel Management made some of its best progress at reducing the number of pending retirement applications from federal workers last year, reducing the backlog by 34% in 2023 and ...

This is a sponsored column by attorneys John Berry and Kimberly Berry of Berry & Berry, PLLC, an employment and labor law firm located in Northern Virginia that specializes in federal employee, ...

Federal retirees with questions about their benefits have long waits before receiving customer service, often encountering busy signals and facing months of delays to written inquiries, according to a ...

The U.S. Office of Personnel Management (OPM) processes federal retirement applications entirely on paper. These records are stored and handled in an underground limestone mine in Boyers, Pennsylvania ...

The Office of Personnel Management just can't seem to get this retirement thing right. For more than two decades, the OPM has been trying to modernize retirement planning for federal employees. But ...

The Office of Personnel Management is piloting a chatbot to answer retirement questions from federal employees and retirees, according to the agency's top tech official. Guy Cavallo, chief information ...