In a culture obsessed with speed and scale, taking a moment to say “thank you” by hand is a small act. It also establishes ...

Ironically, the marketing tactic delivering some of the highest returns today is also one of the oldest: the handwritten note ...

OK, I admit it. I’m a sucker for the latest gadget. I bought a smart notebook with all the upgrades to write my daily to-do lists digitally. Yeah, $600 later, I’ve used it 11 times. It’s easy to waste ...

One of my favorite business practices involves sending hand-written notes. Nowadays, most people chose to connect via email and texting and, even though that does work, in my experience, the ...

The envelope the hotel slid under the door had my name on it, but when I opened it, I found a nice note written to Cedric. Here’s the thing: I’m not Cedric. Cedric wasn’t staying with me, and I don’t ...