ServiceNow, which operates completely in the cloud, streamlines and automates business functions like field service management. Based on a ticketing system, it’s a platform as a service (PaaS) ...

After coming from the IT service management field for larger enterprise users, ServiceNow has evolved, and today it consolidates several tools and functions to form a unified workflow solution that’s ...

Working during the COVID-19 pandemic presented various challenges for businesses. Especially for service providers who rely on customer interaction. To ensure providers are ready to face those ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Verizon’s Reveal Field software allows managers to arrange and ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

The field service industry has undergone a significant digital transformation in the past 15 to 20 years. Initially reliant on cumbersome paper-based processes for managing mobile technicians and ...

New platform and mobile app combines WEX’s scale and innovation with contractor-built tools for HVAC, plumbing, electrical, and more WEX FSM, which already serves more than 35,000 contractors, ...

Our society has quickly become accustomed to living and working virtually. Nevertheless, don’t assume that all clients or customers want hands-off experiences. As Salesforce reporting shows, 70% of ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

DETROIT — Ford Motor Co., in partnership with Salesforce, is launching a field service tool for businesses that it hopes will help differentiate its new Ford Pro commercial unit and help generate ...

The dangerous equipment and assets that field service technicians use daily have become increasingly complex and sophisticated, which can lead to more frequent issues and injuries. In fact, equipment ...