In a world where the digital revolution is reshaping every corner of our lives, the banking sector stands at a crucial crossroads. The pandemic has not just accelerated the digital transformation in ...

‘Digital.’ Not many words cover such an incredibly large and rapidly evolving space. And A LOT has been said and written about the evolution of digital, with mind-blowing, developments in Artificial ...

Imagine running a business entirely dependent on the internet where your team cannot access files in real-time, your software is outdated, and video calls ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

TELUS completes acquisition of TELUS Digital, advancing AI-powered customer experience and SaaS transformation across global ...

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) and Cognizant (Nasdaq: CTSH) today announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) ...

Skilled professionals such as Lavanya Rajamani have used their deep expertise in enterprise systems to spearhead large-scale ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. Citigroup (Citi) is an American multinational investment ...

Opinions expressed by Entrepreneur contributors are their own. A retail shopper looking for a specific type of handbag. A city citizen who needs better transit options. A B2B executive who wants to ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

The rapid development of digital technology is making new demands on financial brands. Marketing methods that used to work perfectly only a decade ago, don't deliver the expected results anymore.