Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Strong customer relationships are good for business—and they are good business. We've all ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Recent Platform Capabilities Include 8x8 Engage for Cross-organization Customer Engagement, 8x8 Operator Connect for Deeper Integration with Microsoft Teams, and New Bulk Messaging Capabilities for ...

Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon that fosters ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ -- ...

Learn what sets successful customer service organizations apart in this DX Leaders profile of Mukesh Mirchandani. Long before Mukesh Mirchandani entered the customer service industry, he himself was a ...

We caught up with Freshworks Mukesh Mirchandani to hear his thoughts on the potential of messaging in customer service in this latest DX Leaders interview. Text messaging has become an everyday form ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Although it’s still summer, retailers are already turning their attention to the holiday shopping season. With Amazon announcing new inventory restrictions and a delayed Prime Day start, and Walmart ...