Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

Governments working in the health and human services sector are increasingly looking to artificial intelligence (AI) to improve service delivery — a key part of which is motivational interviewing (MI) ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

Today, Calix, Inc. (NYSE: CALX) announced the Calix Agent Workforce™ on its next-generation Broadband Platform, transforming core business functions: marketing, customer service, subscriber ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...