According to a recent report from MoffettNathanson, Spectrum, Comcast and Altice USA have added 886,000 new phone customers ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out is by making every interaction feel personal. We’ve moved beyond the days ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

Customers expect personalized experiences when they deal with a business and are more likely to make a purchase when businesses provide them. There has never been a time when customer experience was ...

When serving small businesses, connectivity providers need to provide a single point-of-service customer care representative who understands the company owner’s business and can be the point person ...

The era of hyper-personalization has hit financial services in a huge way. Last year, 18% of investment in fintech went into personalized financial management according to Dealroom, while the rise of ...

There's been a marked increase in the use of digital tools among customer service teams over the past two years, after the pandemic brought home the importance of digital connection and automation to ...

Online banks, also known as direct banks, have no branches. Most of them don't even have ATMs. But over the last two decades, these banks have grown in popularity by offering most of the services ...

Twenty years ago, nearly all companies considered the use of broad segmentation, demographic data and batch outbound marketing as the keys to delivering personalized customer experiences. Ten years ...