Get the latest federal technology news delivered to your inbox. The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product news as the first full day of its Team '25 conference ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience and service delivery, an agency official said during a keynote ...