Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

As the world becomes more digitized, businesses need to adapt quickly to meet customer needs in new and innovative ways. The mortgage industry is no exception. With customers demanding quick and ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Chat support brings real-time customer service to the online consumer, often appearing on a business’s website or application as a pop-up dialogue box. The availability of chat support on a company’s ...

Every business these days should have a website that is easily accessible to customers. One of the best reasons to launch a website if you haven’t already is that this is probably one of the most ...

Understanding Facebook marketing and ads can be tough for small businesses. To address the issue, Facebook’s customer-service department has been quietly testing a Salesforce-powered system that lets ...

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

Where do you contact Microsoft Support if you face problems relating to Windows, Office, or any other Microsoft software or service? This post will list some useful resource links, phone numbers, and ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Their virtual meet-cute began when Jonah Taylor received a broken record from Target, who connected him with Pablo over an online support chat. TikTok/@jonah.taylorr Cupid’s arrow shot a bull’s-eye ...