AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

AI enhances mapping. AI transforms traditional customer experience journey mapping by enabling dynamic personalization, predictive insights and real-time automation. Automation speeds journeys.

AI is no longer a futuristic concept—it’s the engine behind next-gen customer experiences. This summit is about making that future actionable, accessible, and human-centric.” — John McCahan, A ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly changing consumer landscape. Now, delivering that same level of connection ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the past decade, customer experience (CX) has undergone a major transformation. We've ...