Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

The owners of a dog boarding facility in Altamont were back in court to face charges of animal abuse after law enforcement said a dog died in their care. The woman whose dog died said she still has ...

On January 3, the Consumer Financial Protection Bureau (CFPB) released its annual report detailing what it characterized as “improvements and deficiencies” in the nationwide consumer reporting ...

The full span of FMCSA's new landing page. The FMCSA stated that the update, on the front end, enhances navigation and improves functionality for users. On the back end, the agency also claims the ...