Oracle has released Contact Center Anywhere 8.1, an application that builds on its acquisition of Telephony@Work, an on-demand provider of IP-based softwareinfrastructure for hosted contact center ...

Robotic process automation firm Automation Anywhere Inc. is bringing its smarts into contact centers, helping call center agents become more efficient by quickly surfacing the information they need to ...

The demand for instant access in an increasingly on-demand world extends to contact center data, too. Autonomy etalk has now entered that arena with the release of Qfiniti Web Access, a thin-client ...

Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to help organizations maintain customer engagement and ...