Despite the rise of texting and messaging, phone communication remains essential. However, as telecom companies shift to digital and cloud technologies like Voice over Internet Protocol (VoIP), there ...

Managed voice over IP (VoIP) vendors insist the best place for your phone service is in the cloud. But there are several practical reasons why some or all of it should remain on the premises. Here's ...

Joel Snyder, Ph.D., is a senior IT consultant with 30 years of practice. An internationally recognized expert in the areas of security, messaging and networks, Dr. Snyder is a popular speaker and ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone systems.

Russell Smith is a technology consultant and trainer specializing in management and security of Microsoft server and client technologies. He is a Microsoft Certified Systems Engineer with more than 15 ...

Editorial Note: This content has been independently collected by the Forbes Advisor team and is offered on a non-advised basis. This content is not part of the comparison service provided by RunPath ...

Christina Tynan-Wood is a freelance writer living in Northern California. She is a contributing editor for Family Circle magazine, GreatSchools.org, and JeanKnowsCars.com and has written for dozens of ...

Major U.S. companies have begun the process of decommissioning “POTS” – the copper-wire-based, analog “plain old telephone system” we’ve used for more than 100 years. They’re replacing it with a ...

Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup’s popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS ...

Solution providers in the unified communication and VoIP space need to start shifting from on-premises to cloud-based solutions or risk being left in the dust. That's the conclusion of VARs and ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

When you first selected your company’s business phone system, you were likely offered one of two choices: a business VoIP system or a traditional landline-based system, also known as a plain old ...