DUBLIN--(BUSINESS WIRE)--The "2019 - 2020 Cloud-Based Contact Center Infrastructure Market Report" report has been added to ResearchAndMarkets.com's offering. The expected number of CBCCI seats to ...

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including: CosmoCom will demonstrate ...

BOSTON--(BUSINESS WIRE)--NWN Carousel, the leading Cloud Communications Service Provider, has successfully deployed a fully-operational Cloud Contact Center for Florida’s Division of Emergency ...

Contact Center Market to Grow by USD 208.2 Billion from 2024-2028, as Cloud-Based Solutions Drive Revenue with AI Redefining the Market Landscape - Technavio By TechNavio Nov 11, 2024 Updated Nov 11, ...

As a national leader among suppliers of groceries to supermarkets and other food outlets, C&S Wholesale Grocers knows what it takes to provide great customer service. One key is giving buyers what ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through strategic acquisition.

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

As digital work trends have evolved since 2020, the technology that customer support professionals rely on has evolved as well, becoming more crucial than ever as companies strive to satisfy their ...

For contact centers, 2015 was the year of the cloud—last year the cloud-based contact center infrastructure market hit its stride on a worldwide basis. Acceptance and adoption continues to grow in ...

Intensifying the competition among professional social networks, French company Viadeo has acquired Soocial, a Dutch startup that manages contact details in the cloud. Soocial, which operates on 500 ...

The company reported its first quarterly results since its failed merger with Zoom. Management anticipates strong revenue growth and improving margins over the next several years. The stock remains ...